With contract lifecycle management added to the provision of legal services, the combined stack becomes a very powerful game changer for legal operations and a big step towards transforming legal technology. Imagine an eligible application for the creation of a new contract. These requests would be routed through the legal service delivery ticketing mechanism. Legal Ops or the contract management team can respond to the request upon receipt of the ticket by creating the appropriate contract in the CLM tool. True legal leaders are thinking about how they can use the legal technologies that define their careers and reinvent the way law is practiced and taught. When a new business entity is established in the European region, a business user can request a review of all contracts with the parent organization to verify compliance with GDPR standards. Again, companies would submit the application through the Legal Service Delivery app, while corresponding members of the legal team would research and review CLM contracts. As shown in the diagram below, legal services management covers all types of legal service requests, but in the case of a request to create or manage a contract, the legal services delivery performs the appropriate routing and then passes the contract request to the CLM tool to complete the entire contract management deployment lifecycle. Aavenir Contract Lifecycle Management is natively based on ServiceNow. The data is always stored in ServiceNow and in the same contract table provided by the NOW platform. This allows contracts to be used seamlessly by downstream applications for risk assessment, SLA tracking, IT asset management, and more.

These examples show how legal service delivery and contract lifecycle management can be a game changer for companies looking for legal digital transformation. The world is changing faster than ever business leaders are forced to constantly rethink their digital transformation strategy to stay ahead of the competition and stay relevant. Continuous innovation is the secret key. With legal services management constantly evolving, legal operations must deliver faster than ever while managing business risk. As in-house lawyers and legal operations teams become increasingly buried in the work, the need for better legal services and workflow solutions for contract lifecycle management has increased. Imagine that a supplier or customer has filed a lawsuit against your company and you urgently need to respond with all the facts of the contract that governs the relationship between your company and the supplier or customer. You can immediately bring this to the attention of your legal department by submitting a legal service request. However, the legal service would need access to the contracts to establish the facts. Without a CLM tool, you`d spend days scanning your shared drive just to get your hands on relevant contracts. With an enterprise-class CLM tool, you can find the contract in seconds, with fast and deep search capabilities, including contextual search.

With Legal Service Delivery, you can quickly use the services of your legal department, with the contract lifecycle management tool, access to relevant contracts has become faster and easier. With the introduction of Legal Service Delivery in the Paris version of ServiceNow, corporate legal departments can now expect to increase production. Your employees can now submit a legal service request for any type of legal assistance. This is very similar to calling a computer request. For example, someone may apply for legal services management to help file a patent application, review a confidentiality agreement, or draft a new contract. This brings benefits such as visibility and tracking, increased productivity, and better collaboration between legal and other teams. However, without an enterprise-class contract lifecycle management (CLM) tool, companies would still be in the dark when it comes to contracts. Consider also a situation where a federal agency requested information about government funding contracts that use LIBOR and now wants to reformulate all of those contracts using SOFR. The sheer volume of the reformulation of all these treaties, including recasting, negotiations, approvals, etc., is cumbersome and requires very strong cooperation between law and business. Again, the delivery of legal services offers very strong collaboration capabilities that are ticket-based and fully tracked. Both parties can work back and forth on the ticket, which gives a lot of visibility to the process. At the same time, Legal can use a contract lifecycle management tool to search for all contracts that use the LIBOR standard, and then redesign, negotiate, and approve contracts based on the new standards, all from the CLM tool.

Escalate and track ongoing legal cases without spreadsheets • Get real-time insights to balance legal requirements against all other issues ServiceNow Legal® Matter Management eliminates the pain of email and spreadsheet trackers by providing a simple, secure, and project-driven approach to managing complex legal cases. Predefined and configurable templates streamline the deployment process with defined phases, tasks, milestones, and owners. Tasks can be distributed to individuals as part of a limited-access discovery capture process and deleted at the end to ensure privacy and security are maintained throughout the process. Automated notifications and reminders are sent to assigned task owners and company stakeholders to ensure everyone is kept informed throughout the process. Legal Service Delivery and Contract Lifecycle Management increases productivity and timeliness of justification responsiveness by improving workflow by: ¢ Track legal documents, notes and other artifacts in a secure storage area • Configure repetitive material templates to codify standard operating procedures by activity and subject type Predictive intelligence supports customer records in Languages: Included as a case and issue template bundled in Legal Service Delivery, Digital Forensics provides a streamlined process for requesting and tracking eDiscovery custody and non-custody requests across the enterprise. The workflow enables privileged departments such as HR, compliance, and workplace to request and attach information in an efficient and structured way. The system can also reference the 3rd party systems used by HR, legal, and compliance for the required basic details. The Digital Forensics application assigns each of the requests to an internal legal matter and tracks them to ensure full transparency. The results are then used to pursue the investigation to completion, providing legal teams with an efficient and secure way to attribute and track digital forensics activity.